Order, delivery and cancellation conditions

Order, delivery and cancellation conditions

General information

OUN Oy, business ID: FI-31794026, sells services to adult individuals and businesses in Finland.

To be clear, OUN Oy is not a brokerage firm. Therefore, the Act on Real Estate Agents and Rental Housing Agents does not apply.

Collection of personal data

As a customer using our service, you agree that we may store and process your data in our customer register, including.
in our Privacy Policy
 described in our Privacy Policy.

Services and service prices

The features and prices of our products and services are set out in the description of each service. We reserve the right to change our prices, so please check the prices in your shopping cart before you accept the order. The prices of the services include taxes, which will be indicated in the shopping cart and in the order confirmation.

Delivery methods and time

As a rule, we provide our services and deliver our products by electronic means, such as video chat or by telephone, e-mail or by offering you the possibility to download products from our website or through our partners’ systems. We will be in contact after the purchase to agree a mutually convenient time and method for the implementation and delivery of the service.

Payment service provider

The payment service is provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Plc is visible
as the payee of the payment by bank or credit card statement and forwards the payment to the merchant. Paytrail Plc holds a payment institution licence.
In case of complaints, please contact the supplier of the product/service (OUN Oy) in the first instance.

Paytrail Oyj, business code: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
paytrail.com/consumer/about-paying

Ordering and contract

You can order services from our website. Once your order has been placed and confirmed, we will start delivering it. As our service is targeted at the housing market, delivery will start as soon as we receive confirmation of your order, as the 14-day right of withdrawal under consumer protection law is unsustainable given the nature and speed of the housing market. By using our services, you are required to have read and agreed to our terms and conditions of supply in force from time to time. You understand that your order accepted and confirmed by us is, except to the extent that the right of withdrawal is mentioned below, binding and creates a contract with these Terms of Delivery between us. We will invoice you for the products/services you order, unless otherwise agreed.

Right of withdrawal

You have the right under the Finnish Consumer Protection Act to cancel a service order by notifying us no later than 14 days after the confirmed order. If you wish to cancel your subscription, please contact us by email (
info@oun.fi
) as soon as possible or within 14 days at the latest. We will suspend the delivery of the order immediately upon being informed of the cancellation, in which case we will invoice you for the proportion of the price that has already been paid. If the order has already been delivered in full, all or part of the payment cannot be refunded.

Please include the following in your email:

  • Your name
  • Name of the service to be cancelled
Limitation of liability

Oun Oy shall not be liable for any indirect or direct damage or any other damage related to the order or any of the above, except to the extent that a mandatory provision of the Consumer Protection Act or other mandatory law has provided otherwise with respect to such damage.

Disagreements

We aim to resolve any disputes regarding your order by agreement in the first instance, so please contact our Customer Service team in the first instance to settle the matter.

If a dispute over a commercial contract cannot be resolved by negotiation between the parties, the consumer can take the matter to the Consumer Disputes Board (
www.kuluttajariita.fi
). Before taking the matter to the Consumer Disputes Board, the consumer should contact the Consumer Advisory Service of the Local Register Offices (
www.kuluttajaneuvonta.fi
).

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Forced to bang your brains out, ...

…because we have a history of delivering ordered services quickly, often talking about hours. We understand that the pressure to buy once you find the home of your dreams is intense, which is why we promise delivery within 24 hours of your order. At the latest. This way, you don’t have to hold your breath in your shopping pants for an unnecessarily long time.

One report

There are quite a lot of different documents involved in a housing transaction, ranging from a sales brochure to a floor plan to an audit report. All are necessary for the evaluation, but it is still possible to summarise the essentials in plain language in a single report. Good riddance to the legalese and welcome the core facts with one (1) single report!

Trade documents

Even if the deed of sale of a residential property is a free-form deed, it should still contain all the essential information. We will check that this is the case. We will also check all the annexes that go on the side of the deed, i.e. the entire bundle of documents. You can then breathe a little easier as you sign the deed to your new home.

Negotiated bidding

We are here to help you negotiate your offer. We tell you what to look out for, what to ask the seller/agent and how to interpret the answers. And what conclusions can be drawn from the situation

Making a takeover bid

There is more to a takeover bid than just the price offered. We will help you to identify critical issues and check that all the agreed issues are properly recorded in the offer. And only the agreed things. So that you can sign it with confidence.

Sales price

And by that we mean the final price. We also take into account any company debt and the plot share. We compare the price to other comparable realised transaction prices in the area, not to asking prices. Apartments are always individual, and their equipment and condition vary greatly. However, we will find out if the price area is reasonable and acceptable.

Level of care

We estimate the level of the management fee charged by the company compared to other comparable housing companies in the area. We also look at whether the level has been right for the costs and whether there are clear upward pressures.

Zoning of the area

We’ll find out if there are any zoning changes afoot, or if that sea view you bought at great cost is about to disappear behind a new tower block in a year’s time. Or whether there are some less radical things happening around the place you are considering.

Management of the housing company

We look at how the management of the company has performed, including both the management and the board. Has the management been concerned only with making savings at every point or with keeping the company in good shape and maintaining or even increasing its value? 

Future renovation projects

We assess what kind of renovation projects are expected in the near future and the timeframe in which they can be expected to take place.  We might also throw in some guesses as to the expected costs!

Repair history

We look at when and what measures have been taken in the company and mirror them against the technical lifetime of each item. For example, we use the definitions of the Finnish Building Information Foundation RTS and the Central Association of Plumbing and Heating. This allows us to estimate whether the company has a repair debt.

Housing company finances

We carefully read through the company’s balance sheet and annual report, calculate the company’s indebtedness, liquidity and assess the overall financial situation. We compile our findings into a plain-language report that gives you an overview of the company’s situation.